Refund policy

Return & Refund Policy

Last updated: 01/16/2025

Thank you for shopping with us. We appreciate your business and want you to be satisfied with your purchase. Please review our return and refund policy carefully.

1. Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and unwashed

  • Item must be in its original condition and packaging

  • Proof of purchase (order number or receipt) is required

Non-returnable items include:

  • Final sale or clearance items

  • Gift cards

  • Digital products

  • Items showing signs of wear, damage, or alteration

  • Hygiene-sensitive items (if applicable, e.g., underwear, swimwear)

2. How to Start a Return

To initiate a return, please contact us at:
NFOFRECHERCHE@Gmail.COM

Include:

  • Your order number

  • Reason for return

  • Photos (if item arrived damaged or incorrect)

Once approved, return instructions will be provided.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.

  • We are not responsible for lost or damaged return packages.

  • We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refunds typically process within 5–10 business days, depending on your bank

Original shipping fees are non-refundable.

5. Exchanges

We only replace items if:

  • The item is defective

  • The wrong item was sent

If you need an exchange, contact us at NFOFRECHERCHE@Gmail.COMwith photos and your order number.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the item

  • Photos of the packaging

  • Order number

We will resolve the issue as quickly as possible.

7. Cancellations

Orders can only be canceled if they have not yet been processed or shipped.
Once an order is shipped, it cannot be canceled.

8. Contact Us

If you have any questions about this policy, contact us at:
NFOFRECHERCHE@Gmail.COM